The challenge
Napse needed to support the continuous evolution of its retail and omnichannel suite, ensuring stability, quality, and proper operation across different channels and integrations.
The challenge involved working across multiple functional flows and critical APIs within a highly complex operational ecosystem, while also providing close support to both clients and end users when incidents were reported in production.
It was also necessary to strengthen traceability, coverage, and continuous validation over strategic platform features.
The solution
From Qualis Lab we joined Napse's specialized team with QA/AF profiles, supporting functional validation, operational support, and client interaction.
The work included:
- Functional workshops and suite presentations to clients.
- Design of functional and non-functional test cases.
- Execution of functional tests over different channels of the platform.
- API and integration validation.
- Support and tracking of incidents reported in production.
- Operational and functional support over releases and new features.
The team worked in an integrated way with development, product, and support, collaborating on the continuous evolution of the omnichannel platform.
Results
- Increased functional coverage across different channels of the suite.
- Improved traceability and incident management.
- Greater operational stability over critical features.
- Strengthened functional support and client guidance.
- More consistent validations over APIs and integrations.
- Effective QA integration into the continuous product evolution cycle.
Technology
- MongoDB
- Postman
- Jira
- Functional Testing
- API Testing
- Omnichannel Solutions
- Retail QA
- QA Analysis
- Production Support
- Non-Functional Testing
- Test Case Design
- Software Quality